When you buy The Honeymoon or The Plan, we write your card plan within 72 hours of receiving your intake form. Page one of that plan states the estimated travel value your points can book, using the cash prices the airline or hotel lists the week we write it and conservative point valuations.
If that estimated travel value is below $5,000, we refund your full fee. We tell you before you apply for any card, and you keep the plan.
Once you apply for the first card in the plan, the plan has started and the fee is earned. The Promise covers the plan we write, not the outcome of a card application, the posting of a welcome bonus, or the availability of a specific seat or room on a specific date. Those are decided by card issuers, airlines and hotels, not by us.
If you buy and change your mind before we have delivered your plan, write to us and we refund in full. After delivery and before your first application, the Promise above is the refund policy. After your first application, fees are non-refundable.
The $49 Runway Plan is a written plan delivered on purchase, so it is not refundable once opened; it is credited in full toward the main plan when you are ready. The $249 itinerary is refundable in full until we send the first draft.
Refunds go back to the card you paid with, usually within five business days of our confirmation.